Privacy Policy
How we collect, use, and protect your personal information
Privacy Policy
OneShotMove Moving Company ("Company," "we," "us," or "our") operates the website www.oneshotmove.com (the "Site") and provides moving and related services (the "Services").
We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Site and Services. By accessing our Site or using our Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect both personal information and non-personal information in connection with your use of our Site and Services:
Personal Information you provide directly:
- •Name, phone number, email address, and postal address (for booking and service coordination).
- •Payment details (processed securely through our payment providers).
- •Move details, such as pickup and drop-off locations, building access notes, and inventory.
Automatically collected information (Log Data):
- •IP address, browser type/version, device identifiers, operating system.
- •Pages visited, date/time of access, time spent on pages, and referral data.
Cookies & Tracking Technologies:
We use cookies and similar technologies to improve site functionality, enhance user experience, track preferences, and secure transactions.
2. How We Use Your Information
We use the information we collect for purposes including:
- •To provide, schedule, and complete moving services.
- •To process payments and prevent fraud or unauthorized transactions.
- •To send confirmations, invoices, service updates, and promotional communications.
- •To improve our website, services, and customer experience.
- •To comply with legal obligations and enforce our Terms of Use.
3. Disclosure of Information
We do not sell your personal information. We may share it in the following limited ways:
- •Service Providers: With trusted third-party companies that help us operate (payment processors, IT providers, analytics platforms, call-tracking tools).
- •Legal Compliance: When required by law, subpoena, or to protect our legal rights and interests.
- •Business Transactions: If we undergo a merger, acquisition, or asset sale, your data may be transferred as part of that transaction.
All third parties are contractually required to protect your information and use it only for the purposes we authorize.
4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, including legal, accounting, and reporting requirements.
5. Security
We use commercially reasonable measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Cookies & Tracking Options
- •You may set your browser to refuse cookies or alert you when cookies are being sent.
- •If you disable cookies, some parts of our Site may not function properly.
- •We may also use analytics and advertising tools (such as Google Analytics) to understand usage and deliver relevant ads.
7. Your Privacy Rights
Depending on your location, you may have the following rights:
- •Access & Portability: Request a copy of the personal information we hold about you.
- •Correction: Request corrections to inaccurate information.
- •Deletion: Request deletion of your personal information, subject to legal obligations.
- •Opt-Out of Marketing: You may opt-out of promotional emails at any time by following the unsubscribe instructions.
For California residents, we comply with the California Consumer Privacy Act (CCPA). For EU/EEA residents, we comply with the General Data Protection Regulation (GDPR).
8. Children's Privacy
Our Services are not directed to individuals under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child without parental consent, we will delete it immediately.
9. Links to Third-Party Sites
Our Site may contain links to external websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies separately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date. Continued use of our Site or Services after changes indicates your acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Contact Information
Questions About Your Privacy?
Contact us for any privacy-related questions or concerns.